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Reception

Booking an appointment at the surgery

We aim to make it as easy as possible for you to access the care you need, when you need it. Please read below for details on how to book different types of appointments and who you may be offered an appointment with.

📞 How to Book

You can book an appointment by calling us on 01968 675576.

  • Press option 1 on the phone menu to speak with a receptionist about appointments.
  • Our phone lines open at 8:30am each morning.

How reception helps:

Our reception team is trained to ask about the reason for your call so they can guide you to the most appropriate clinician as quickly as possible. This ensures everyone gets the care they need — it’s not about blocking access to GPs, but about using the full range of services available.

Reception staff follow the same strict confidentiality rules as all clinical staff, so any information you share is treated with complete privacy.

You may be directed to one of the following specialists, depending on your needs:

mental health

Mental Health Nurse

Arrange for you to speak directly with our in-house mental health nurse.

Currently unavailable at the surgery.

pharmacist

Practice Pharmacist

For medication-related questions or reviews, you may be booked in with our clinical pharmacist.

pharmacy

Pharmacy First

For free treatment for common conditions like: Shingles or UTIs (in women)

physio

Advanced Physiotherapist

For musculoskeletal problems, our in-practice physio can assess, examine, and arrange scans or further investigations if needed.

ANP

Advanced Nurse Practitioner

Assess, diagnoses, prescribes medication, and arrange tests or scans, and works closely with our GPs to provide fast, expert care.

GP

General Practitioners

Highly trained specialists in complex care, long-term conditions, and palliative support, working closely with the rest of the team.

Important Note for Dental or Eye Problems

  • Dental Issues: If you have a dental concern—such as tooth pain or gum problems—please contact your dentist directly.
  • Eye Problems: For concerns like eye pain, infections, or sudden changes in vision, consult an optician first; they’re equipped to assess and treat a range of eye conditions.
Prescription

Before calling to book a GP appointment

Please consider visiting your local pharmacy first.
Pharmacists are highly trained experts in medicine and can help with a wide range of minor illnesses, including:

  • Coughs, sore throats, blocked/runny noses
  • Mouth ulcers, cold sores, headaches, backache
  • Hay fever, allergies, eczema, skin rashes
  • Period pain, constipation, indigestion, diarrhoea
  • Cystitis (in women), threadworms, warts, verrucas

You don't need an appointment, and if the pharmacist feels you need to see a GP, they’ll advise you or refer you directly.
This helps free up appointments for patients who need them most.

Learn more about NHS Pharmacy First

If you think you may need to go to A&E but it’s not life-threatening, or if you’re too unwell to wait until the GP practice opens, you can call NHS 24 on 111—free of charge, 24 hours a day.

NHS 24 will help you get the right care in the right place, which may be closer to home and might avoid the need to attend A&E.

NHS24
Information:

Find the service you need

Information:

Find out which service to use, and when, through Right Care Right Place

 

Page last reviewed: 03 July 2025
Page created: 20 November 2023