Patient Rights and Responsibilities

We follow NHS Scotland’s Charter of Patient Rights and Responsibilities, which outlines the standards of care you can expect and the ways in which you can help us deliver the best service possible. Here are the key points:

1. Dignity and Respect
   We will treat all patients with compassion, respect, and understanding—recognizing your individual needs and wishes.

2. Safe, High-Quality Care
   You have the right to receive care that is safe and clinically effective, with accurate, up-to-date health information.

3. Involvement and Communication
   We will involve you in decisions about your treatment and ensure your questions are answered. You can expect clear explanations about your care and any available options.

4. Privacy and Confidentiality
   We respect your right to privacy and will keep your personal information confidential, sharing it only when necessary to provide care or when required by law.

5. Accessibility and Equality
   We strive to make our services accessible to everyone. We do not tolerate discrimination on any basis, including age, disability, gender, or race.

6. Respect for Staff and Other Patients
   We kindly ask that you treat our staff and fellow patients with courtesy. Abusive or violent behavior may result in removal from our patient list.

7. Appointments and Follow-Up
   Please attend appointments on time or let us know as soon as possible if you need to cancel or reschedule. Following medical advice and instructions helps us provide you with the best care.

8. Feedback and Complaints
   We encourage you to provide feedback—positive or negative—about your experience. If you have concerns, we will guide you through the complaints process to ensure issues are addressed promptly and fairly.

For a full overview of your rights and responsibilities, please refer to the official
Charter of Patient Rights and Responsibilities.