Practice Policies

Important: Call Recording Policy

To ensure high-quality care and maintain accurate records, we record all incoming and outgoing telephone calls at Eastfield Medical Practice. This policy is in place to:

  • Monitor and improve the quality of our service.
  • Ensure patient and staff safety.
  • Accurately document conversations for training and audit purposes.

Your Privacy

We are committed to protecting your privacy and complying with UK GDPR and the Data Protection Act 2018. For further details, please review our full Privacy Policy.

Questions?

If you have any questions regarding our call recording policy, please contact the Practice Manager at Eastfield Medical Practice, Eastfield Farm Road, Penicuik.