We do not tolerate:
- Violence or threats
- Shouting, swearing or personal insults towards staff
- Harassment or discriminatory behaviour
If behaviour is unacceptable, we may:
- End the call or ask you to leave the premises
- Restrict how you contact the practice (including written-only contact via the Practice Manager)
- Report incidents to the police
- Request removal from the practice list in serious cases
If you are upset or distressed, please tell us. We will do our best to help — but abusive behaviour is not acceptable.
