Prescriptions

Configure Prescription Details
Prescription

Ordering prescriptions

The quickest and safest way to order repeat medication is online using Patient Services.

You should not use prescription requests for new symptoms, new medical problems, or urgent medical advice.

Step 1

Register for online access

The easiest and most efficient way to order repeat medication is online using Patient Services.

Step 2

Nominate a preferred pharmacy

Choosing a preferred pharmacy means your prescriptions can be sent directly to your pharmacy.

Step 3

Order your prescription when it suits you

Once you have online access, use Patient Services to order your repeat medication.

 

Rather not order online?

If you do not wish to order online, please hand your repeat prescription slip in at reception.

For patient safety, we do not accept verbal or telephone requests for repeat prescriptions.

How long does it take?

Please allow 3 full working days for repeat prescription requests to be processed by the practice.

Working days are Monday to Friday, excluding weekends and public holidays.

Collection Method Collect In
From the surgery 3 working days
From a nominated pharmacy 3 working days

Please do not call the surgery to check whether your prescription is ready. If you have nominated a pharmacy, please contact the pharmacy directly.

Requests made at weekends or on public holidays will not start being processed until the next working day.

Order before you run out

It is your responsibility to order repeat medication in good time.

We understand that mistakes happen, and we will always try to help when there is a genuine urgent need.

Routine prescription requests require 3 working days because they need to be checked, authorised and issued safely. Late requests place additional pressure on reception staff, GPs and local pharmacies, and may delay care for other patients.

Same-day prescriptions are not guaranteed and will depend on the medication, clinical urgency and safety considerations. 

In many cases, a community pharmacist may be able to provide a supply until another prescription can be arranged.

Page last reviewed: 19 May 2026
Page created: 20 November 2023